Contact Mr Fortune Support in Canada
Whether it's a question about the three-part welcome package, an Interac payment or account verification, our team is glad to help. Drop us a line below and we'll take it from there.
Thanks — your message is on its way to our support team, and a reply will land in your inbox shortly.
Live Chat Around the Clock
The fastest way to reach Mr Fortune is live chat, which is staffed 24/7 by agents who speak English, French and Spanish. Chat suits anything time-sensitive: a bonus that hasn't appeared, a deposit that needs checking or a question about wagering on the three-part welcome package worth up to CAD 1,500 plus 180 bonus spins.
Email Support and What to Expect
For anything that needs documents or a longer explanation, email support is the better channel. Attach a clear description of the issue and, where relevant, the payment method involved. Account verification is a standard requirement under the Malta Gaming Authority licence (MGA/B2C/445/2017), and documents are usually reviewed in around 48 hours once submitted correctly.
Payment and Withdrawal Questions
If you're chasing a payout, timing helps set expectations before you write in. E-wallet withdrawals typically take one to three business days, while bank transfers and card payouts take three to five. Interac is supported for players in Canada, and Mr Fortune applies no fees on transactions. If your request is still inside those windows, support can confirm its status straight away.
Help Yourself First
The help section on site answers many of the most common questions about bonuses, limits and verification, and it's often quicker than waiting for a reply. You can also set deposit, wager, loss and session limits, activate a reality check, or request a time-out or self-exclusion from your account settings — and support will walk you through any of these tools on request. Play is strictly 18+.